Effective Date: August 1, 2024

1. Overview

At Beauty Instruments, we strive to provide high-quality beauty instruments to our valued customers. If you are not entirely satisfied with your purchase, we are here to help.

2. Returns

Eligibility:

  • Items must be unused and in the same condition that you received them.
  • Items must be in the original packaging.
  • You must provide the receipt or proof of purchase.

Time Frame:

  • You have 30 calendar days from the date you received the item to return it.

Process:

  • To initiate a return, please contact us at info@beautyinstruments.com.au. Provide your order number, details of the product, and reason for return.
  • We will respond with instructions on how to return your item.

Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

Eligibility:

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.

Process:

  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds:

  • Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

4. Exchanges

Eligibility:

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item for the same product, contact us at info@beautyinstruments.com.au with your order number and details of the product.

5. Non-Returnable Items

Exclusions:

  • Certain items cannot be returned. These include:
    • Gift cards
    • Some health and personal care items

6. Contact Us

For any questions related to returns and refunds, please contact us:

Thank you for shopping at Beauty Instruments. Your satisfaction is our priority.